FAQS

Can I order a custom color?
Yes, we offer a color matching service. You can bring a physical sample or provide the brand, name, and color code. We work with most major fan decks, including Sherwin-Williams, Benjamin Moore, Pantone, and Farrow & Ball.
Color matching typically achieves 80–90% similarity and takes up to 5 business days, especially for microcement finishes.
Please note that this service has an associated cost.
Where do you ship to?

We ship to all 50 U.S. states using trusted carriers such as FedEx and Daylight Transport.

Can I pick up my order?

Yes, you can pick up your order at our warehouse during business hours, Monday to Friday, 7:30 AM – 4:00 PM (PST), located at 7618 Woodman Ave, Unit 5, Panorama City, CA 91402.

Can I return products?

Yes you can. An unused, un-tinted, and unopened container of product may be returned within 30 days of purchase for a refund. We do not apply any restocking fee.

Do you sell tools and catalogs?

Yes, we sell a variety of tools including trowels, spatulas, floats, brushes, sponges, and combs. We also offer brochures, catalogs, photo books, and capsule books specifically designed for designers and architects.

Do you offer dealership and distribution partnerships?

We do! We’re excited about the opportunity to work with new distributors across the United States. We provide an application package that includes the contract, wholesale pricing lists, product information, and showroom design guidelines.

If I have a technical question?

All technical questions can be emailed to info@novacoloritalianfinishes.com. We aim to respond within 24 hours.

Do you sponsor advertisements for industry related businesses?

We collaborate with reputable businesses to increase industry exposure. Advertising space is available on our website, and we also offer social media mentions for sponsors.

If I have a technical question, who can I speak with?

Our Master Applicators and Instructors are available to assist with all your troubleshooting needs. With over 20 years of experience as artists and plaster applicators, they can provide detailed technical information on all our products and offer targeted problem-solving support.
Please email your inquiries to info@novacoloritalianfinishes.com.

How do I order?

To place an order, you can text or call us at (424) 777-0695, email info@novacoloritalianfinishes.com, or use the Store section on our website.

Can I return products?<br />

Yes, you can. Unused, untinted, and unopened products may be returned within 30 days of purchase for a full refund.